Love my 2nd planner from this company. They always do amazing work. I also got my shipment in a timely manner. However, the courier left much to be desired. Two packages were very damaged. One was so damaged, it was completely open upon arrival. This also damaged several planners. Speaking of arrival. The courier delivered less than half of my shipment and placed them BEHIND my front door where my camera is unable to detect. The tracking # I had never worked. Matter of fact, the tracking information only said it wasn’t shipped. I shared this into with Lena.. So basically, I never knew when my shipment was coming and was out of town when it was delivered. Were it not for my neighbor calling me and telling me there were boxes by my door, they most likely would have been stolen. I figured the other part of my shipment would be coming soon so I stayed home to wait. When the second part of the shipment was delivered, there was one box still missing. I informed Lena. Days later, another

Risposta del fornitore:
Thank you for your recognition of our company and products! I am also very sorry for the difficulties you encountered in transportation. If there is any loss of the product, please feel free to contact me and we will take full responsibility. Regarding the reasons for the back-end shipping agent, I will record it in your customer file and avoid using the same shipping company next time! No matter what, if you have any questions, please feel free to contact me, we are always here!!
28 Jul 2025